Debt settlement · Creditor letters

ClearOne Advantage processes settlement letters in 96.67% less time

ClearOne Advantage, a US debt settlement company, uses Docsumo to read the settlement letters creditors send, instead of keying each one into its CRM by hand.

A settlement in full offer from a creditor for a credit card account ending 4821, a 2-page PDF. Docsumo reads a balance owed of $8,412.36, a settlement offer of $4,620.00 paid as 3 payments of $1,540.00, and a first payment due on Oct 15, 2026. The letter matches an enrolled debt and the payments add up to the offer, so it is ready for review, and approved data goes to the CRM by API.

The customer

Helping people out of unsecured debt.

ClearOne AdvantageACDR accredited memberBBB A+ ratingBaltimore, MD · Tempe, AZ

ClearOne Advantage is a debt settlement company that has helped people resolve credit card bills and other unsecured debts since 2008. Clients make one monthly payment, and approve each settlement its negotiators reach with creditors.

What they offer
  • Custom planFree consultationA payment built around the client's budget.
  • Creditor negotiationClient approvesNegotiators agree reduced balances with creditors.
  • Client portal24/7Plan progress and account details, any time.
client debt resolved
$3B+
Trustpilot reviews, TrustScore 4.8
10,000+
upfront fees
$0
Their process

Every settlement waited on data entry.

Before Docsumo, debt agents read every creditor letter by hand.

InThe letters
  • Settlement letters
  • From many creditors
  • Every layout different
SortWhich creditor sent it?
Agents sort each letter by creditor and type.
ReadLetter by letter
Agents key each letter's data into the CRM. By hand
  • A new layout per creditor
  • Every field typed by hand
  • A risk of keying errors
  • In-house OCR couldn't scale
SettleDoes the client agree?
The client approves each settlement.
OutThe settlement
  • Approved settlement
  • Client's CRM record
What Docsumo does

Built around their creditor letters.

Docsumo is an intelligent document processing (IDP) platform.

  • Many creditors

    Every creditor's letter, one set of fields

    Each creditor's letter variations are sorted and read into the same fields.

  • Data entry

    Letter data, straight into the CRM

    Each letter's terms reach their CRM without an agent retyping them.

  • In-house OCR

    Scales where in-house OCR couldn't

    It replaces the in-house tool that didn't scale and took IT's time.

Results

What changed at ClearOne Advantage.

ClearOne Advantage's settlement letter work, before and with Docsumo
Before DocsumoWith Docsumo
Processing timeLetter by letter, by hand96.67%less processing time
VolumeIn-house OCR that couldn't scale170,000documents in nine months
The agents' workKeying credit data from each letter into the CRMApprove checked data, sent to their CRM

See how document AI for financial services and the Docsumo platform work.

In their words

What ClearOne Advantage says

“There's no way we could've scaled our operations as we did if it weren't for a product like Docsumo.”
Orla KaneVP of Settlement Operations, ClearOne Advantage

See it on your documents.

Bring three of your hardest settlement letters. We will run them on the call and show every field and every check.